Help Center
Welcome to the Altana Help Center.
Altana is the trusted trade network — a continuously updated view of products and the value chains behind them, shared across businesses, suppliers, logistics providers, and governments. This help center is how you learn to use it.
Getting started
Start here
Get oriented
Concepts explains the supply chain graph, products, value chains, and the trade mechanics every workflow uses.
Find your workflow
Browse help by feature — Catalog, Search, Trade Compliance, Customs, Product Network, and more.
Get help
Reach out to your Altana team or find common answers.
By audience
Explore by audience
Importers
Classify products, determine origin, calculate duties, trace value chains.
Suppliers
Share Product Passports with importers and reuse credentials across customers.
Logistics providers
Classify, ground filings in verified product information, submit Passports to customs.
Governments & customs authorities
Pre-validate shipments, screen against compliance criteria, manage Express Informal Product Passports.
For API documentation and direct knowledge-graph queries, reach out to your Technical Account Manager.