Help Center

Exchange Information with LSPs and Brokers

Enterprises can share product Catalog data with a logistics service provider (LSP) or customs broker directly through passports. The LSP can complete HS classification or duty calculations on those products and sends the results back, all without leaving Altana.

For enterprises: share products and review results

Share products with your LSP

  • In your Catalog, select the products you want your LSP to classify or work on.
  • Use bulk share to create passports for many products at once and send them to your LSP.
  • Your LSP receives the products in their Altana platform.

Ask questions using comments

To provide context or clarify something about a product, open the passport and use comments to message your LSP directly. They can reply in the same thread.

Review and accept results

  • When your LSP has finished, you'll be notified that trade data is ready to review.
  • Open the passport to see the HS codes, duty rates, or other classification data your LSP shared back.
  • Accept the data to pull it directly into your Catalog, with no manual re-entry.

For LSPs and brokers: accept products and share results

Accept products from an enterprise

  • When an enterprise shares products with you, they appear in your workspace under that enterprise's sub-catalog.
  • Accept the incoming data to begin working on it.

Complete classification or duty calculation

Work on the products within the enterprise's sub-catalog, adding HS codes, duty rates, or other trade fields as needed.

Share results back

  • When your work is complete, share the results back to the enterprise through the passport.
  • The enterprise is notified and can review and accept your data into their Catalog.

Work across multiple enterprise clients

If you work with more than one enterprise, each client's products stay in separate sub-catalogs. You manage passports across all of them from your single LSP account.

Key details

  • Enterprises can share the same product with more than one LSP.
  • Data sharing follows the same permission and access controls used across all passport collaboration.
  • Comments are scoped to the individual passport, so each product's conversation stays in its own thread.